My UX Journey: Animating Stories, Dispensing Empathy, and Designing User Experiences
I have a diverse educational and professional background. As an animator, I love creating worlds that entertain, educate, and inspire people.
As a pharmacist, I developed deep empathy for people and their stories in order to understand their needs when managing their healthcare.
In my most recent role as a Team Ops Leader at a startup, I worked closely with product managers and developers for over 5 years to help redesign the UX/UI of our enterprise products.
My past experiences have given me a strong foundation as a UX designer. I bring empathy, creativity, and design thinking to my work.
I live in Portland, OR and can often be found walking my nervous dog in the rain while listening to podcasts. I am endlessly curious about people and have focused professional interests in accessibility and inclusive design.
Testimonials
“Susan is that rare force that is attracted to problems that demand original and inventive thinking. She often identifies design challenges before anyone else and… has a frictionless approach to solving problems… [she] spearheaded numerous projects to improve the user experience and complicated processes that are innate to pharmaceuticals.”
Nancy A, Senior Product Manager (Vetsource)
“Susan has been incredibly curious, dedicated, and committed to being a high-quality UX/UI Designer. [She] reflects deeply on her work and searches for feedback not only from me but also from her peers, resulting in high-quality deliverables.”
Susana P, Senior UX/UI Designer
“Innovation and creativity are deeply ingrained in Susan. When it comes to user advocacy, Susan is unwavering in her commitment to understanding the needs of our customers. Her dedication to delivering exceptional user experiences has been instrumental in our team's success and improving customer satisfaction.”
Yili M, Director of Pharmacy Operations at Vetsource (Direct Supervisor)
“I was consistently impressed by her talent for conveying complex ideas in an engaging manner, captivating the attention of both technical and non-technical stakeholders. Her ability to distill intricate technical details into accessible narratives was instrumental in garnering support from diverse teams. Susan seeks and embraces feedback on her work… she leaves ego at the door, and her receptive nature and initiatives in response to feedback is unmatched.”
Paige A, Sr Operations Manager at DoorDash
“Susan was a highly valuable member of our organization. My team often collaborated with her on pharmacy operation work streams, and she was always a strong advocate for the user perspective on every project.”
Priya G., Sr. Director, Technical Program & Project Management